Q. What browser do I need?
A. MyJournal is compatible with all browsers

Q. Can I make my resolution bigger?
A. The screen resolution of most modern PCs is set at 1024x768 pixels. If possible, set your screen to this increased resolution in order to reduce the need to scroll around. This can be done in the control panel of your PC under Display / Settings

Q. What will I find in the Account Summary area?
A. In this secure area you can check your account balances, your transaction record and you can also update your personal details.

Q. Who can access information online?
A. Only you as a Cardholder can access your information online.

Q. I want to change my password, what do I do?
A. If you have forgotten your password, please click on the link 'Forgotten Password?' and we will automatically email you the password we have on file for you. If you think that someone has gained access to your password and you would like to change it, please send us an email using the Contact Us form or call our Cardholder Service Centre on 0800 MyJournal (0800 455 234) and we will create a temporary password for you. You can then login using this password and update it with a new one.

Q. Who do I contact if I have a problem?
A. If you still have a question after reading this question, please call us on 0800 MyJournal (0800 455 234). Alternatively you can email us from our Feedback Form.